FAQ - Frequently Asked Questions



Q: Will you work on my copyrighted video?

Q: What formats of video can you convert to DVD?

Q: How long does it take to convert my video to DVD?

Q: Will I receive my original tapes back?

Q: What are menus and chapters?

Q: Will the DVD play in my specific DVD player?

Q: Do you convert videos so I can put video on my web site?

Q: What is PAL and NTSC?  Can you transfer both formats?

Q: I just want a DVD I can edit on my own computer. Can you do that?

Q: How much will it cost me to convert my videos to DVD?

Q: Why convert to DVD?

Q: How long do videos last on tape?  How long on DVD?

Q: Will you work on my copyrighted video?
If you are the copyright holder, yes. Or, if you can get the written permission from the copyright holder, then yes, we can help you. Otherwise, the threat of legal prosecution prevents us from being able to work on copyrighted material. Sorry.

Q: Why convert to DVD?

DVDs offer many advantages over tapes.

  • No rewinding!
  • There is no magnetic coating that can wear away with each use, which is the case with tapes.
  • Menus and chapter points allow you to skip to certain scenes instantly.
  • Quick forward/backward scanning and searching.
  • Since a DVD is digital, any copies are exactly the same as the original with no loss of quality!  (The DVD's we create for you are not copy protected so you could make duplicate copies of the DVD's.)
  • A DVD can be be put into a computer's DVD drive so that you can capture single frames from your videos to be used as a photo.
  • Q: How long do videos last on tape? How long on DVD?

    Unfortunately, video tapes have a limited lifespan. They won't last forever. Video tapes degrade whether you play them or not. Video on tape also degrades in quality every time you play them, due to friction between the VCR head and the tape. 

    New evidence suggests that DVD-R media may last 5 ~ 15 years.  Some people claim as low as 2 ~ 5 years.  This was not known when DVD-R media first became popular.  We were told to believe they might last 100 years.  Because of newer evidence, we recommend that you make duplicate copies on different media to preserve your important videos.

    Suggestion #1:  Copy your important DVD's to a computer hard drive.  That way your video will be saved in two places:  on your DVD and on your hard drive.  Do not throw the DVD's away!  Keep both as a redundant backup system.

    Suggestion #2:  Every 5 years, make a copy of your DVD-R's to a new set of DVD-R's.  Your older set could be then considered a backup and your new set would be the new "original".

    Suggestion #3:  Put one copy at a different address from the other copy.  For example:  one copy at home and another copy at one of the following suggested places:

    Putting your copies in different places protects you from the devastation of a house fire or other disaster that could wipe out your only copy of your videos.  If you have a backup at another location, your videos will be safe.

    If these suggestions are followed, your media could last forever.

    Q: What formats of video can you convert to DVD?

    Media formats we accept:



    Q: How long does it take to convert my video to DVD?
    Generally, from the time we recieve your video, it takes about 5 business days for us to create your DVD. If you send a large quantity of tapes, we may require additional time. If we do, we will keep you updated via email.

    Q: Will I receive my original tapes back?

    Yes, we return all of your original materials with your completed order, including tapes, pictures, CD's, DVD's, etc.

    Q: What are menus and chapters?

    Click for sample menu

    When you insert the DVD into your player, the first thing you see on your TV is the menu. The menu tells you what videos are on the DVD. The chapters are locations in the video that you can jump to at any time. If you do not specify where you want your chapters, we will use our best judgement.

    Q: Will the DVD play in my specific DVD player?
    There are different DVD formats. We record your video onto the DVD-R format, which plays on most modern DVD players. If your DVD player is old, you may want to check to make sure it plays DVD-R format. About 85% of existing drives and players can play DVD-R. Almost all DVD players manufactured in 2003 or later can play this format.

    Every DVD we make has high quality requirements. We test each DVD we make on two different DVD players to check the quality of video. First we test it on a DVD player connected to one of our computers. Next, we test the DVD on a standalone player connected to a TV. The DVD's we make must play correctly on both systems before we send them to you.

    If you have trouble playing our DVD's on your player, it may be due to a compatibility problem with your specific player. It's usually the older players that are not compatible. Not all players and drives can read DVD-R format. The basic problem is that DVD-R has a different reflectivity than pressed discs (the pre-recorded kind you buy in a store), and not all players have been correctly designed to read them.  The DVD's we make will most likely play in your hardware.  The newer your hardware is, the better success you will have.

    Q: Do you convert videos so I can put video on my web site?
    Yes, we can convert your video to a format you can use on your website, such as the WMV format (Windows Streaming Video).

    Q: What is PAL and NTSC?  Can you transfer both formats?
    PAL and NTSC are video standards. NTSC is the accepted format in the United States and Japan. PAL is used in other countries, including Europe.

    We can now transfer both PAL and NTSC formats for the popular video types:
  • mini-DV
  • Hi8 / 8mm / Digital8 (also called D8)
  • VHS / VHS-C

  • Q: I just want a DVD I can edit on my own computer. Can you do that?
    Yes, we can convert your video to a format that you can edit. We can convert your file to an MPG file (MPEG-1, MPEG-2, MPEG-4, your choice), AVI, etc. Click here for all formats we support.

    Just tell us what you want on our order form in the blank titled "Special Instructions".

    Q: How much will it cost me to convert my videos to DVD?

    Our rates are very affordable. Calculate your cost now using our online calculator.

    Have another question not answered here?   Contact us